01
For shoppers
Understand published features, delivery and returns rules, and contact options. Live inventory and personal order data are not assumed.
ROCSI AI Assistant / online commerce and platforms
Inviting online stores and platforms to explore a pilot
Less searching. Clearer commercial information.
A customer wants to understand a product, delivery options or the returns policy. A website AI assistant could explain a retailer's approved information, without inventing stock, delivery times or commercial commitments.
The live demo answers questions about ROCSI, not a store's products, stock levels, orders or policies.
The working public demo answers using information about ROCSI. A retailer pilot would require its own approved content, configuration, freshness checks and separate testing. There is no launched multi-client commercial integration.
ROCSI / AI
A shopper asks
Can I return a product after opening its packaging, and how would I start the return?
Expected assistant behavior
The assistant explains the retailer's approved published returns policy, including listed steps and exceptions where available. If the policy does not cover the customer's situation, it acknowledges the gap and points to support. It cannot approve a return, inspect an order or invent conditions.
A fictional scenario, without a real retailer, product or returns policy. It is not a return authorization or legal advice.
01 / Benefits
The information exists. Finding it can be easier.
Product catalogues and commercial policies contain useful detail spread across many pages. A contextual conversation can guide shoppers to published information without replacing human support or order systems.
02
For customer-support teams
A pilot could reduce repetitive questions about stable policies and expose unclear website content. Outcomes must be measured, not guaranteed.
03
For commerce teams
Approve the information scope, test scenarios, check boundaries and evaluate costs before any broader rollout.
02 / Trust and boundaries
A useful answer does not invent stock or commercial terms.
The assistant should use only approved information, acknowledge missing evidence and avoid guessing prices, discounts, delivery times, returns eligibility or commercial commitments. Reducing hallucinations is an ongoing evaluation goal, not an absolute guarantee.
- The retailer approves product descriptions, delivery, return and contact policies before use.
- Changing prices, promotions and terms require freshness checks and are not presented as live data.
- Approved internal documents do not become public automatically; disclosure requires validated access policies.
- A public assistant must not ask for or disclose individual customer, payment or order data.
- Tenant separation, private sources and role-based access controls remain under development for future deployments.
03 / How a pilot could work
From approved information to verifiable guidance.
Start with product pages, help content, shipping and return policies, and contact details. We do not assume connectivity to inventory, checkout, CRM or order-management systems.
- 01 / 04
Select sources
The store chooses and validates which pages and policies may support responses.
- 02 / 04
Define boundaries
Agree on question types, limits, website integration and support escalation.
- 03 / 04
Customers ask
Visitors can ask about published product features, shipping, returns and contact options.
- 04 / 04
Answer or acknowledge a limit
The assistant explains what is supported or says what it cannot verify.
04 / Demonstrated vs. future
Information assistance, not a complete store integration.
What the ROCSI beta demonstrates
- Romanian and English conversations using approved public ROCSI information.
- An embedded website chat for informational questions.
- Acknowledgement of unsupported and out-of-scope requests, with ongoing evaluation.
What requires separate integration
- It does not read live stock, dynamic prices or promotions from an online store.
- It does not check order status, customer accounts or individual deliveries.
- It does not build shopping carts, place orders, collect payments or issue refunds.
- It does not approve returns, warranties, complaints or individual entitlements.
- It does not change records in ERP, CRM, e-commerce or shipping systems.
05 / Pilot journey
Start with real questions, not sales promises.
A focused pilot can evaluate answer quality, privacy, customer experience and costs. We do not promise higher conversion, savings, timelines or standard pricing.
- 01 / 05
Initial conversation
Identify recurring questions and hard-to-navigate content.
- 02 / 05
Corpus approval
The retailer selects product pages, policies and disclosure rules.
- 03 / 05
Configuration
Set scope, interface, boundaries and support channels.
- 04 / 05
Testing
Check answers, price and policy changes, private data and mobile use.
- 05 / 05
Evaluation
Assess quality, usefulness and costs before expanding.
06 / Frequently asked questions
What would a pilot for an online store involve?
- Can it explain products, delivery and returns?
- That is a potential pilot goal using product descriptions and policies approved by the retailer. The public ROCSI beta does not already contain a store's catalogue.
- Can it confirm stock, price or delivery dates?
- Not in the current demo. Live information requires separate integrations, permissions, freshness checks and error handling. Without these, the assistant must state its limits.
- Can it check orders or manage returns and payments?
- No. Access to customer accounts, orders, checkout, refunds and return approvals would require separate authentication, integration and operational validation.
- How are customer data and internal documents protected?
- A public chat must not disclose orders, addresses or payment details. Internal documents approved for processing are not automatically public; tenant isolation and role-based access need separate implementation and validation.
- What happens when the catalogue or policies change?
- When approved content changes, corpus freshness must be checked and necessary reindexing performed. Automatic synchronization of catalogues, prices or policies is not promised at this stage.
- How much would a pilot cost, and how long would it take?
- We do not advertise a standard price or duration. First we agree on scope, information, safeguards and evaluation criteria, then discuss effort and costs.
Invitation / online commerce and platforms
Customer questions deserve answers that can be verified.
We invite online stores, retailers with published catalogues and product-information platforms to explore a pilot using their own approved information, without premature connections to orders or payments.
When contacting us, mention 'ROCSI AI Assistant online commerce pilot' and the store's website.
Exploratory invitation only, not an active e-commerce deployment, binding offer or promise of results.